HELP CENTER

Frequently Asked Questions

Quick answers about booking, access, overtime, cancellations, and on-site amenities. If you don’t see your question, send it through the form and we’ll reply by email.

Top questions

Use the accordion to expand answers. Keyboard accessible.

Standard power, basic grip, climate control, restroom access, and listed amenities. Specialty gear (e.g., large modifiers, specialty stands, additional backdrops) is an add-on when specified in the listing or via a custom quote.
Each listing includes load-in details and parking availability (street, lot, or reserved). After booking, you’ll receive entry instructions and day-of contact details. Please arrive on time to keep your setup within your booking window.
Overtime is billed in 30-minute increments unless otherwise stated. Extensions require availability confirmation. If you think you’ll need more time, message as early as possible during the session so we can verify the schedule.
Flexible windows apply as described in the Terms. We recommend rescheduling early to ensure availability. If a last-minute change is unavoidable, contact us right away and we’ll do our best to help.
Yes. Your booking time covers everything: load-in, setup, shooting, breakdown, and exit. Plan accordingly to avoid overtime. If you want a buffer, consider adding an extra 30–60 minutes.
Music is typically fine at reasonable levels. Fog/haze, confetti, flames, or wet setups may require approval due to ventilation and cleaning constraints. Ask in advance so we can confirm what’s permitted for your specific space.
Capacity depends on the studio layout and building rules. Please keep your crew size aligned with the listing’s stated occupancy. If you’re planning a larger team, message us before booking to confirm.
Most studios include Wi‑Fi and a private changing area or screen. Exact amenities vary by room, so please check the listing details and let us know if you have a specific requirement.

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Or call us at +1 (415) 972-6384 during business hours.